1. Website and Business Information
This website presents the shiyuan brand, collections, and services and provides shopping bag and online checkout features. Business identity, contact address, client-service details, and other required disclosures for a transaction are provided at checkout, in the order confirmation, or by Client Services.
If website information differs from an order confirmation, the order confirmation and any mandatory applicable law will govern.
2. Products, Prices, and Availability
We make reasonable efforts to present materials, colors, sizes, prices, and availability accurately. Device displays, natural material variations, and handcrafted details may create reasonable differences that do not affect the product’s essential quality.
Prices, availability, and promotions may change. An order is not accepted until confirmed by Client Services. We will contact you if there is an obvious pricing error, an unavailable product, or a system issue.
3. Orders and Payment
Before submitting an order, review the products, quantities, shipping information, and amount due. Enabled payment providers process payments through their secure systems. shiyuan does not directly store complete card or payment-account credentials.
If payment services are not configured or are temporarily unavailable, you may still create a pending order. It will not be marked paid or accepted, and we will explain the next steps when payment becomes available or manual confirmation is required.
4. Shipping, Returns, and After-Sales Service
Shipping availability, estimated timing, costs, return conditions, and refund methods are shown during the order process or through Client Services. Standard returns may not apply to legally non-returnable, used, damaged, or non-resalable products.
If a product is defective or materially different from your order, keep the product, packaging, and order records and contact Client Services promptly. Nothing on this page excludes or limits rights that cannot legally be excluded or limited.
5. Consumer Rights and Feedback
We provide services in accordance with applicable consumer protection, e-commerce, product quality, advertising, and privacy requirements.
For order assistance, complaints, or corrections to website information, contact us through Client Services.