Requesting a return
Contact us before returning an item. Include the order number, reason for the request and clear photos of the product, packaging and any reported issue. Do not send an item back until return instructions are confirmed.
Returns and refunds
Refund Policy
This policy explains how to request a return, which items may be eligible and how approved refunds are handled.
Last updated: July 22, 2026
Return eligibility
An item must generally be unused, uninstalled, undamaged and returned with its original packaging and accessories. Eligibility and the return window are confirmed for each order and may be affected by applicable consumer law.
Items that may not be returnable
Custom-made, painted, modified, installed, clearance or final-sale items may not be returnable unless defective or otherwise required by law. Normal variations in handmade or composite parts are not necessarily defects.
Return shipping
Unless the item is confirmed defective or incorrectly supplied, the customer is responsible for return shipping and any related duties or fees. Use trackable, adequately insured shipping and protective packaging.
Inspection
Returned items are inspected after receipt. We may reduce or decline a refund if an item is used, installed, damaged, incomplete or not returned in the condition described in the approved request, subject to applicable law.
Approved refunds
Approved refunds are issued to the original payment method. Original shipping, payment processing, customs and installation costs are not refundable unless confirmed otherwise or required by law. Bank processing time may vary.
Cancellations
Contact us immediately if you need to cancel an order. An order cannot always be cancelled after production, finishing, packing or dispatch has started.
Return support
Contact our team with your order number before taking any return or disposal action.
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